وظائف لدى الملكية الاردنية مرحب بحديثي التخرج براتب 1000 دولار

Job Description

Acting as a first line of contact for IT service related issues by providing prompt support to ensure operational problems are resolved as quickly as possible;

Logging all incidents and requests, categorizing and prioritizing them into SCSM;

 

Escalating problems and incidents to concern sections when necessary in accordance with RJ business requirement, ITIL, RJ standards and information security policy;

Working closely with other sections in the IT and other areas across ITD to maintain maximum availability of IT services;

Giving help, guidance and support to users of desktop/Laptops;

Managing the lifecycle of incidents, problems and requests. Escalating as appropriate and closing them when the user is satisfied;

Keeping user informed of the status of services, incidents and requests;

Performing Diagnoses, trouble shooting and solving problems remotely;

Following up on user E-mails to ensure Quality of service;

 

Monitoring and tracking Cisco Agent System to ensure that all calls are being handled on a timely basis;

Generating a set of formatted reports about agents operations and activities.

Skills

Communication skills

Team Player

Problem-solving skills

Experience installing software

Experience IT issues troubleshooting

Time Management; organizing and prioritizing work assignments

Education

IT related degree